Download the app and log in to sync your plan and servers automatically.
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Start here when you need help
Find answers about installation, accounts, plans and connections. Try the shortcuts below or browse all categories.
Check your plan, server and proxy conflicts, then follow the troubleshooting steps.
Check plan statusView troubleshooting stepsCheck your email and keyboard input, then reset your password if needed.
Reset passwordView login helpFind released apps, installer formats and system requirements.
View all platformsCheck your plan, period, discounts and order status before paying.
View plansView my ordersUse live support for quick questions and tickets for issues that need follow-up.
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Find troubleshooting steps and actions for the issue you are facing.
Get started
Download the app, log in and make your first connection.
2 guidesConnection issues
Troubleshoot your network, plan, servers and browser settings.
2 guidesAccount & plans
Login, password resets, purchases, renewals and invitations.
6 guidesApp installation
Windows, macOS, Linux, Android and iOS.
6 guidesInternational apps
Understand third-party app and regional service restrictions.
6 guidesContact support
Live help, support tickets and issue reports.
2 guidesHave a question?
Find answers to common questions about NiceCat VPN.
Need more help? Visit the help center or open a support ticket in your account.
More questionsHow do I choose a plan?
Compare data allowances, device limits and billing periods on Pricing and read the plan descriptions. Review the final total and service scope before paying.
How do I use the app after logging in?
Log in to the app with the same account to sync your plan and servers. Choose a location and connect; no extra setup is needed.
How do I buy or renew?
Choose a plan and billing period, then review discounts, credits and balance deductions before paying. Renewing the same active plan extends its existing expiration date.
Which devices are supported?
Apps are available for Windows, macOS, Linux, Android and iOS. Choose your system on Downloads and log in with the same account to sync your plan and servers.
How can I get help?
Search the help center first, then log in to open a support ticket with your device, app version and exact error.
Still need an answer?
Use live support for quick questions. Open a ticket for follow-up, order details or troubleshooting records.
Live support
For quick questions. Guests can leave messages too.
Contact live supportSupport ticket
For issues needing follow-up. Log in to view the conversation history.
Open a support ticketDownload the app
See versions and installation options for Windows, macOS, Linux, Android and iOS.
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