Connected, but cannot open websites?

Updated 2026-11-10
Applies to:NiceCat app 1.0.0 or later · Website account center

Check whether the cause is your local network, plan status or a proxy conflict. Refreshing your account or switching servers often helps.

Steps

Disconnect the VPN and check that Wi-Fi or mobile data can open other websites. Restore your local connection first if needed.
Log in to your account and confirm your plan has not expired and still has data available.
Check plan status View traffic details
Refresh your account in the app and try another available location. Close conflicting proxy apps or browser proxy extensions.
View server status
Try a private window or another browser to rule out cache, extensions and browser proxy settings.
View browser troubleshooting
If the problem continues, open a ticket with your operating system, app version, time, affected URL and error message. Attach a screenshot of the error.
Open a support ticket

Still need an answer?

Use live support for quick questions. Open a ticket for follow-up, order details or troubleshooting records.

For quick questions. Guests can leave messages too.

For issues needing follow-up. Log in to view the conversation history.

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