Trust & transparency
Trust you can verify.
NiceCat does not record browsing content, sell personal information or act against users' interests. Account, plan, refund and support rules are gathered here for easy checking.
Information boundaries
NiceCat processes only information needed for the service and clearly explains each category's purpose.
Account information
Used to identify accounts, verify logins and manage access.
- Email provided for registration, login or password resets
- System-generated account identifiers, login times and session credentials
- Passwords stored as hashes, never readable plain text
Plan and transaction information
Used to activate plans, verify totals and display order history.
- Plans, validity, data usage and discounts
- Order numbers, payment methods, amounts and payment status
- Payment providers process necessary payment information under their own rules
Support and technical information
Used to answer tickets, investigate faults and prevent abuse.
- Text and attachments you voluntarily provide in tickets
- Request, network and error information generated during operation
- Do not submit unrelated passwords, verification codes or payment credentials
Retention and access
Retention and access should match actual purposes.
- Account and plan records support ongoing service
- Order and processing records support transaction checks and disputes
- Retention is limited to necessary purposes and applicable legal obligations
Processing principles
Transparency means explaining collection scope, purposes, protection and user controls, with details people can check.
Only what is necessary
We process only the information needed for accounts, plans, payments and support, without extending collection for unrelated purposes.
Clear purposes
The privacy policy explains the main uses of account, transaction and support information. Processing should match the feature.
Security protections
Password hashing, access authentication and session management protect accounts. Users should also protect their email and devices.
User controls
Manage plans, orders, traffic, passwords and sessions in your account, or contact support with data requests.
Third parties and external services
Payments, email and human verification use identified third-party services, which receive only the information needed for their functions.
Payment providers
Payment providers handle necessary information under their own rules. NiceCat does not expose provider keys or merchant configurations on public pages.
Email and human verification
Email, password recovery and registration protection use necessary email services, Turnstile or reCAPTCHA. These receive only information needed for the feature.
Avatar services
Avatar services receive an email hash, not the plain email address, and it is not used to identify users.
External websites
Third-party websites you access are operated by their own providers. Their content, account rules and privacy policies are independent of NiceCat.
Plans, orders and refunds
Check the plan, billing period, discounts and total before purchase. After payment, rely on the processing result in your order and account.
Before payment
The plan name, period, data allowance, device limits, discounts and final amount are clearly displayed before payment.
After payment
Orders depend on payment confirmation and the processing result in your account. If payment succeeds but activation fails, keep the order number and open a ticket.
Refunds
Paid plan fees are non-refundable. For duplicate charges, incorrect amounts or activation failures, contact support for investigation.
Third-party app availability
NiceCat works to keep its connection service stable. Third-party platforms determine their own rules and availability.
What you can manage
Your account is the main place to view and manage information. Requests needing identity checks are handled through official support.
View plans, orders, traffic and login devices in your account.
Manage passwords and sessionsChange passwords and end unused sessions to protect against unauthorized access.
Request access, correction or deletionSubmit a request through official support. We verify identity before handling access, correction or deletion.
Read help and troubleshootingStart with public instructions for installation, connections, plans and accounts.
Our transparency commitments
NiceCat does not use false certifications to earn trust or trade user information for short-term gains.
No false certifications
We do not fabricate, buy or borrow audits, no-log certifications or stability scores. Real audits will be published with their full scope and reports.
Protecting users' interests
No browsing records, sales, rentals or exchanges of personal information, advertising tracking or other uses that harm users.
Clear notice of rule changes
New features and changes to information handling are reflected in the privacy policy and terms, with material changes explained through announcements or email.
Our commitments to privacy and fair transactions come before short-term business interests.
Frequently asked questions
Common questions about data, refunds and transparency.
Does NiceCat record browsing content?
No. NiceCat does not record browsing content or destinations, or use information to harm users. Minimal technical information is used only for connections, security, troubleshooting and abuse prevention.
Will you sell my personal information?
No. NiceCat does not sell, rent or exchange personal information or provide it to third parties for marketing or profit.
How do I delete my account or personal information?
Submit a request through your account or official support. We verify identity to prevent impersonation. Legally required transaction records are retained within the statutory scope; other information is handled as requested.
Can I refund a plan?
Paid plan fees are non-refundable. For duplicate charges, incorrect amounts or activation failures, keep your order number and contact official support for investigation.
Why is there no third-party audit conclusion here?
NiceCat does not fabricate, purchase or borrow third-party audits, no-log certifications or stability scores. After a real audit, we will publish its full scope and report.
Ask our support team directly.
For account, order or information checks, contact official support or open a ticket. Do not send passwords, verification codes or full payment credentials.