How do I contact support or open a ticket?

Updated 2026-11-10
Applies to:NiceCat app 1.0.0 or later · Website account center

Use live support for quick questions and tickets for issues needing follow-up or order details. Access both through official pages.

Steps

Live support at the bottom right is suitable for quick questions. Guests can leave messages; history is stored only in the current browser or client.
Contact live support
When you log in, support can check your user ID, email and current plan to restore conversations and help with account issues.
Log in to your account
For ongoing issues, open a support ticket with your operating system, app version, time and exact error.
Open a support ticket
Add troubleshooting results to the same ticket so support can follow up.

Still need an answer?

Use live support for quick questions. Open a ticket for follow-up, order details or troubleshooting records.

For quick questions. Guests can leave messages too.

For issues needing follow-up. Log in to view the conversation history.

See versions and installation options for Windows, macOS, Linux, Android and iOS.