Tips for 4K video and streaming

Video quality depends on your server, local network and playback resolution. Choose the viewing region, then check data and playback.

Steps

  1. Select an available server in the streaming service's region and connect before opening the player.
  2. Start with automatic quality, then choose 1080p or 4K based on actual loading performance.
  3. If buffering occurs, pause large downloads, check Wi-Fi signal and compare other servers in the same region.
  4. Check remaining data before long sessions. Review daily usage in your account to plan future viewing.
    View streaming data usage
  5. Record the platform, video resolution, buffering time and selected server, then contact support.
    Contact support
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