Renewals, expiration, refunds and order lookup
Orders shows purchases and payments; your account overview shows the current plan and expiration. Use tickets for transaction follow-up.
Steps
- Open Orders and locate the order number to check payment and activation status.Look up an order
- Check your current expiration before renewing. Choose the same plan and a billing period, then review the renewal at checkout.Check expirationChoose renewal period
- Read section 5 of the terms before purchasing. Paid plan fees are generally non-refundable; exceptions follow the terms.Read payment and refund terms
- For duplicate charges, incorrect amounts or activation failures, submit the order number, payment time and issue in a ticket and follow replies there.Open an order ticket