Remote work and meeting connection guide

Check connections before a meeting so documents, voice and screen sharing work as planned.

Steps

  1. Choose a server for the regions used by your team, open email, shared documents and meeting tools, and confirm you are logged in.
  2. Test your microphone, camera and screen sharing before the meeting. Pause background transfers that use bandwidth.
  3. Keep the same server during the meeting. Tell participants before switching, then reconnect and rejoin.
  4. If team resources require an allowlisted fixed IP, submit regions, member counts and fixed-address needs on the business page.
    Explore business connections
  5. Record the meeting tool, time, server and error, then follow up by ticket.
    Report a work connection issue
Back to category
Download the app Open a support ticket

Still need an answer?

Use live support for quick questions. Open a ticket for follow-up, order details or troubleshooting records.

Support ticket

For issues needing follow-up. Log in to view the conversation history.

Open a support ticket

Download the app

See versions and installation options for Windows, macOS, Linux, Android and iOS.

Go to downloads